Pediatric and Adolescent Center of Grand Prairie & Arlington (PACGPA) affirms each patient’s right to receive care delivered in a considerate, respectful, dignified and comforting manner. As a parent, guardian or authorized representative of a patient at PACGPA you have the right to receive information about your rights and PACPA's policies related to those rights.

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Parent and Patient Responsibilities:

• Ask questions when you do not understand what you have been told about care.

• Provide accurate and complete information about matters relating to the patient’s health.

• Follow the treatment plan mutually agreed upon by you and your healthcare team.

• Talk to your doctor about what you expect in regard to pain and pain management.

• Be considerate of our Team Members, your CARE Team, patients, and other families during your visit.  

• Follow PACGPA's rules and regulations.

• Report perceived risks with care and unexpected changes in the patient’s condition.

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We encourage you to talk with:  

• Your child’s nurse or medical provider.

• The nursing manager or director.

• A Patient Advocate  at the Care Line 972-206-2940

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If you or your family feel your rights as a patient were not upheld, you have the right to file a grievance and receive a written response from the Grievance Resolutions Committee of Pediatric and Adolescent Center of Grand Prairie & Arlington or file a grievance with one of the agencies below.

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Texas Medical Board Attention: Investigations
333 Guadalupe, Tower 3, Suite 610 P.O. Box 2018, MC-263 Austin, Texas 78768-2018

 

Assistance in filing a complaint is available by calling the following telephone number:  1-800-201-9353

 

For more information please visit www.tmb.state.tx.us

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